Service Delivery
We strive to deliver our Services according to the specifications and timelines agreed upon in the project scope or contract. However, delivery timelines may be affected by various factors, including but not limited to the complexity of the project, changes in requirements, and availability of resources.
We will make reasonable efforts to keep you informed about the progress of your project and any potential delays. You agree to provide timely feedback and approvals as required to facilitate the delivery of the Services.
Modifications to Services
We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. This includes the right to impose limits on certain features or restrict access to parts or all of the Services.
For ongoing projects, any significant modifications to the agreed-upon scope will require a change request and may result in additional costs and extended timelines. We will not proceed with such modifications without your approval.
Support and Maintenance
Unless otherwise specified in a separate agreement, our Services do not automatically include ongoing support and maintenance. Support and maintenance services may be available for an additional fee.
If you have purchased a support and maintenance package, the terms of that package, including response times and covered services, will be outlined in a separate agreement or service level agreement (SLA).
Service Limitations
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure.
We may impose certain limitations on the use of our Services, such as storage capacity, number of users, or API call limits, depending on the specific service or subscription plan.